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FAQ 常見問題

Q. How to order 如何下单?
 

  1. Click “Add to cart加入购物车
  2. Click back button to continue shopping / Click "Checkout" to proceed payment 点击continue继续购物/ checkout付款
  3. Confirm order and proceed to checkout (You can use your coupon / estimate your shipping fee here) 确认订单继续汇款(使用折扣券/估计运费)
  4. Register account on Freshbao or Log in 注册账户/登入
  5. Confirm “Shipping Address” & choose Payment Method  确认送货地址&汇款方式
  6. Upload banking transfer receipt in "My Account" 上载汇款收据至您的账户 "My Account"
  7. Waiting for our delivery service 等待送货至您家 ( Working Day工作日: Mon-Sat  9.30am-6.30pm).


Q. Payment methods 付款方式

      1. Online transfer 网络汇款

       Bank acc      : Xin Lin Wholesale sdn bhd

       Bank acc no : 7911017965

       Bank Type    :OCBC Bank

       2. Self Pick Up 自取

       11 Jalan SME 1, Kawasan Perindustrian SME, Bandar Indahpura 81000 Kulai Johor
 


Q. How to change account information and shipping address 如何更改个人资料及地址?

  1. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
  • 登入您的账户 → 点击 “Account Maintenance” →" 填写个人资料及地址



Q. I forgot my Password for my account 忘记登入密码 ?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box and Click Submit.
  2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. 
  • 点击 “Lost Password?” ,填写您注册鲜宝的邮件后呈交。您将获取一份验证码。填入验证码以获取您的账号。


Q. Can I cancel an existing order that have been made 能否取消订单?

  1. Yes,  only if the order is still on pending status. Please send message to our customers service to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be cancel.
  • 如果您的订单还在pending等待中,可以联络我们客服以进行更改取消。已安排送货的订单将无法取消。



Q. How long does the delivery usually takes 送货时间 ?

  • Delivery usually will takes about << 1 working day >> to << 3 working days >> after banking
  • 送货时间为汇款后的 1-3 天工作日。


Q. I still have doubts 还有疑问 !

  • Please kindly contact for us to clear your doubts.
  • 请联络我们以解决您的疑问。